Order FAQs
Simply browse products, add items to your cart, proceed to checkout, and complete payment securely.
Orders are typically processed within 1–3 business days after confirmation.
You will receive an order confirmation email with your order details.
Yes, you can request cancellation or changes before your order is shipped.
Yes. We ship to addresses within the United States only.
Refund FAQs
You can return most items within 30 days of delivery, in their original condition and packaging. See our Refund and Returns Policy for full details.
Email sales@billsoul.com or call +1 (888) 997-4376 with your order number and the reason for the return. We reply within 1–2 business days with return instructions.
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–7 business days.
Yes, eligible returns receive a full refund of the item price. For damaged, defective or incorrect items we also cover shipping costs. For change-of-mind returns, the return shipping cost is paid by the customer.
Contact us as soon as possible, and within 30 days of delivery, with your order number and photos. We will send a replacement or issue a full refund.
Shipping & Delivery
Orders are processed within 1–3 business days. Delivery then takes 3–7 business days.
Once your order ships, we email you a tracking number so you can follow your package.
Contact us and we will check with the carrier. If a package is confirmed lost, we send a replacement or issue a full refund.