Last updated: October 1, 2026
We want you to be happy with your purchase from Billsoul. If something is not right, this policy explains how returns, refunds, exchanges and cancellations work.
30-Day Returns
You may return most items within 30 days of the delivery date. To be eligible, the item must be in the same condition in which you received it, with all original packaging, accessories, manuals and any free gifts included, and you must provide your order number or proof of purchase.
Items That Cannot Be Returned
- Items returned more than 30 days after delivery.
- Items with physical damage, liquid damage or missing parts that were not present when delivered.
- Devices that are still locked to a personal account (for example an activation lock or account lock). Please sign out and reset the device before returning it.
- In-ear audio products that have been opened and used, for hygiene reasons, unless they are defective or arrived damaged.
How to Start a Return
- Email us at sales@billsoul.com with your order number, the item you wish to return and the reason. Photos help us resolve damaged or defective claims faster.
- We will reply within 1–2 business days with a return authorization and the return instructions.
- Pack the item securely and ship it to the return address we provide. Please use a trackable shipping service.
Returns sent without a return authorization may be delayed.
Return Shipping Costs
- Damaged, defective or incorrect item: we provide a prepaid return label or reimburse your return shipping cost. You pay nothing.
- Change of mind: you are responsible for the return shipping cost. Original shipping charges, if any, are not refundable.
We do not charge a restocking fee.
Refunds
Once we receive and inspect your return, we will email you to confirm approval. Approved refunds are issued to your original payment method within 5–7 business days of approval. Depending on your bank, card issuer or PayPal, it may take additional time for the refund to appear on your statement.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us as soon as possible and within 30 days of delivery, with your order number and photos. We will offer a replacement or a full refund, including shipping costs.
Exchanges
If you would like a different item, please return the original item for a refund and place a new order. For defective or damaged items we can send a replacement of the same item, subject to availability.
Order Cancellations
You may cancel an order for a full refund at any time before it ships. Once an order has shipped it cannot be cancelled, but you may return it under this policy after delivery.
Orders That Do Not Arrive
If your order has not arrived within the delivery window shown in our Shipping Policy, please contact us. If the package is confirmed lost in transit, we will send a replacement or issue a full refund.
Questions or Disputes
If you have any problem with an order, please contact us first. We respond within 1–2 business days and will work with you to resolve it quickly.
Contact Us
Billsoul
416 S Camellia St, Anaheim, CA 92804, United States
Email: sales@billsoul.com
Phone: +1 (888) 997-4376