Last updated: October 1, 2026
This Privacy Policy explains how Billsoul (“we”, “us”, “our”) collects, uses and shares your personal information when you visit billsoul.com or place an order with us.
Information We Collect
- Information you give us: name, billing and shipping address, email address, phone number, order details, and any message you send us.
- Account information: if you create an account, your login email and order history.
- Payment information: payments are processed by our payment providers, Stripe and PayPal. Your full card number and security code are sent directly to the payment provider and are not stored on our servers. We receive only limited details such as the payment status and the last four digits of the card.
- Information collected automatically: IP address, browser and device type, pages viewed and cookies, as described below.
How We Use Your Information
- To process, ship and deliver your orders and to handle returns and refunds.
- To send order confirmations, shipping updates and replies to your enquiries.
- To prevent fraud and keep our website secure.
- To send marketing emails, only if you have subscribed. You can unsubscribe at any time using the link in any email.
- To improve our website and to comply with legal obligations.
Who We Share Information With
We do not sell your personal information. We share it only with service providers who need it to help us run our store:
- Payment processors (Stripe and PayPal) to take payment and prevent fraud. Their use of your data is governed by their own privacy policies.
- Shipping carriers to deliver your order.
- Website hosting, email and newsletter providers that operate our site and send our emails.
- Authorities, where required by law or to protect our legal rights.
Cookies
We use cookies that are necessary for the website to work, such as keeping items in your cart and keeping you signed in, and cookies that help us understand how the site is used. You can block or delete cookies in your browser settings, but some parts of the site, including checkout, may not work without them.
Data Retention
We keep order records for as long as needed to fulfil your order, provide support, and meet tax, accounting and legal requirements. You may ask us to delete your account information at any time, subject to those requirements.
Security
Our website uses SSL encryption to protect information sent between your browser and our site, and payments are handled by PCI-compliant payment providers. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information.
Your Rights
You may ask us to access, correct or delete the personal information we hold about you, and you may opt out of marketing emails at any time. If you are a California resident, you have the right under California law to know what personal information we collect, to request its deletion or correction, and not to be discriminated against for exercising these rights. To make a request, email us at sales@billsoul.com. We will respond within the time required by law.
Children
Our website is not intended for children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
Contact Us
Billsoul
416 S Camellia St, Anaheim, CA 92804, United States
Email: sales@billsoul.com
Phone: +1 (888) 997-4376